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ADA Paratransit Services: Demand Has Increased, but Little is Known about Compliance

Authors: US Government Accounting Office


In 1990, the Americans with Disabilities Act mandated that all public transportation services be made accessible to persons with disabilities. This included making regular, fixed-route services accessible and creating supplementary "Paratransit" services for people unable to use the standard fixed-route service. While the law had been enforced for the 17 years, in 2007 the US Congress asked for a progress report. In this context, the United States Government Accountability Office reviewed the provision of ADA paratransit service and addressed the following questions in this report:

(1) What is known about the extent of compliance with ADA paratransit requirements?
(2) What changes have occurred in ADA paratransit demand and costs since 2007?
(3) What actions are transit agencies taking to help address changes in the demand for and costs of ADA paratransit service?

-Information taken directly from the report viewed online on 1/4/13 (www.gao.gov/assets/660/650079.pdf)

Contact Info:
Name:David Wise
Title:Director, Physical Infrastructure
Organization:United States Government Accountability Office (GAO)
Address:441 G St., NW
Washington, DC 20548
Cost:No Cost

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