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Reaching Out to Customers With Disabilities


A free online course from ADA.gov. This course includes ten lessons that explain how the Americans with Disabilities Act (ADA) applies to businesses.

From the Reaching Out Introduction:

"As a business owner or operator, or someone thinking about opening a business, you may have wondered what you have to do to comply with the Americans with Disabilities Act (ADA). This course explains how the ADA applies to businesses in ten short lessons. Putting these lessons into practice will allow you to comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services. And you may find that making your business more accessible and welcoming to people with disabilities is not as difficult as you thought."

Course Lessons:

Lesson One: Policies, practices and procedures

Lesson Two: Communicating with customers who have disabilities

Lesson Three: New Buildings, additions, and remodeling

Lesson Four: Removing barriers in buildings that are not being remodeled

Lesson Five: Providing access when removing barriers is not readily

Lesson Six: Maintaining accessibility

Lesson Seven: Transporting customers

Lesson Eight: ADA compliance costs and tax incentives

Lesson Nine: Enforcement of the ADA

Lesson Ten: Information Sources

-Information taken from the ada.gov website viewed on 11/11/10 (http://www.ada.gov/reachingout/intro1.htm)

Contact Info:
Name:John L. Wodatch
Organization:U.S. Department of Justice, Civil Rights Division, Disability Rights Section - NYA
Address:950 Pennsylvania Avenue, NW
Washington, D.C. 20530
Phone:(202) 307-0663
Fax:(202) 307-1197

Web Links

Link to the Curriculum

ADA.gov Homepage

This information was found at www.qualitymall.org