Quality Mall

State Quality Improvement

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Quality Assurance and Improvement

This department contains examples of innovative, outcome-based State quality improvement activities, aimed at regional or provider quality improvement processes.

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Managed by: Elizabeth Pell of Human Services Research Institute
Co-managed by Valerie Bradley

Product Categories
Books, Publications & Reports (printed and/or online) (12 Products)
Electronic Media (7 Products)
Organizations, Programs, and Projects (9 Products)
Other (3 Products)
People Who Can Help (3 Products)

Books, Publications & Reports (printed and/or online)

	Analyzing Goals in Person Centered Plans This study learned from the goals in 1700 person-centered plans.
	Building a Comprehensive Quality Management Program Groundbreaking paper spelling out the essential organizing principals and essential components of a comprehensive statewide quality management system.
	Embarking on a New Century: Mental Retardation at the End of the 20th Century This volume of 18 essays summarizes major public policy and service delivery advancements from 1975 to 2000.
	Medicaid Home and Community-Based Services for Persons with Developmental Disabilities in Wyoming This report provides a case study of Wyoming's Medicaid Home and Community-Based Services ("wavier") program.
	Model Communities: An informal discussion among states This is a report of a two-day long conversation between people from six different states about how to build better and stronger communities in which people with disabilities are fully included.
	Quality Enhancement in Developmental Disabilities: Challenges and Opportunities in a Changing World This is a book about ways to make person-centered supports and services more helpful to the supported person and to increase the quality of those supports.
	Quality of Life: Applications Across Individuals, Organizations, Communities, and Systems A careful look at the concept of quality of life, quality assessment and quality improvement. This book is based on new ideas about person-centered needs and outcomes.
	Root Cause Analysis: A Summary of Root Cause Analysis and its use in State Developmental Disabilities Agencies Root Cause Analysis, an analytic process for identifying factors contributing or causing a major adverse event or systems failure, adapted to the developmental disabilities field.
	Sampling: A Practical Guide for Quality Management in Home & Community-Based Waiver Programs The guide offers ideas to consider when deciding whether to sample. Sampling is a way state agencies can learn about the quality of services. With sampling, information from a small group of programs is used to fairly judge the quality of many programs.
	Structuring New Service Delivery Models for Individuals with Intellectual and Developmental Disabilities This policy brief suggests guidelines as new models of care provision are considered.
	Support Brokerage Issues in Self-Directed Services A report about issues that can arise in support brokerage. You can read it outline.
	The Council on Quality and Leadership (CQL) A system for accrediting agencies based on outcomes in the lives of people who receive services.

Electronic Media (Videos, CDs, T.V., Radio, Websites, etc.)

	Going to Scale: Making the Exceptional Typical A recorded web presentation about how to make person-centered change. It is for organization and system leaders.
	Governor of Maryland's Waiting List Initiative-DDA The Governor of Maryland's Waiting List Initiative of 1998 provided an infusion of funds into the service delivery system for individuals with disabilities and their families who had been waiting for services.
	HCBSSelfDirection.org A CMS-funded website that provides technical assistance to states in developing, evaluating and maintaining HCBS waiver programs.
	Model Communities: The national discussion continues This online report summarizes a meeting held in 2004. At it, states talked about ways to include people with disabilities in making the system work better.
	The National Association of State Chief Information Officers Web site NASCIO represents state chief information officers and information resource executives and managers from the 50 states, six U.S. territories, and the District of Columbia. The site links to each state's departments of health.
	The National Leadership Consortium A Center at the University of Delaware developing the future national leaders who will assure people with disabilities receive quality services and live quality lives.
	The National Technical Assistance Center for State Mental Health Planning Web site A national technical assistance center interested in improving the quality of state mental health sevice systems.

Organizations, Programs, and Projects

	Ask Me!^sm An interview process to determine quality of life conducted by the Arc of Maryland and People on the Go. Interviews were also conducted by interviewers who have developmental disabilities.
	California Assessment of Quality The Life Quality Assessment helps people with developmental disabilities look at and find ways to improve their life quality. A person is interviewed about twenty-five individual quality outcomes. A companion guide for agency quality is also available.
	COMPASS COMPASS is a quality assurance process in New York with four elements: Consumerism, Outcomes, Management Plan, and Agency Self-Survey. It emphasizes outcomes in people's lives, not just compliance.
	Innovations in Systems of Care for Individuals with Intellectual and Developmental Disabilities This series of policy briefs summarizes research done on providing support to people who have intellectual/developmental disabilities. Described are the historical shifts and ongoing challenges for the states.
	National Institute on Disability and Rehabilitation Research (NIDRR) NIDRR conducts comprehensive and coordinated programs of research and related activities to assist in the achievement of the full inclusion, social integration, employment, and independent living of people with disabilities
	Organization Quality Enhancement An international program to help organizations and statewide systems impove the quality of their services.
	The Council on Quality and Leadership (CQL) A system for accrediting agencies based on outcomes in the lives of people who receive services.
	The Independent Monitoring Project An initiative of the Pennsylvania Office of Developmental Programs (formerly the Office of Mental Retardation) to improve the quality of life of individuals receiving services and supports.
	The National Leadership Consortium A Center at the University of Delaware developing the future national leaders who will assure people with disabilities receive quality services and live quality lives.

Other

	Allan I. Bergman Allan Bergman has been the president or director of many nonprofit community organizations. He is also a leader in helping national and state laws provide better services and supports for persons with disabilities.
	Six Sigma/Lean For Human Services Organizations Six Sigma/Lean helps agencies complete some tasks more easily and quickly. That means less time is spent on administrative tasks and more time and energy can go to meeting people's individual needs and preferences.
	Steven M. Eidelman, MBA, MSW Mr. Eidelman is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. He is also the University of Delaware’s H. Rodney Sharp Professor of Human Services Policy and Leadership.

People Who Can Help

	Celia Feinstein Dr. Feinstein provides consultation and training at the level of local, state and national practices and policies in the areas of self-determination, leadership development, deinstitutionalization, quality management and waiting lists. She has work...
	James Conroy We can assist with program evaluation of all kinds in the human services. We specialize in ways of measuring qualities of life, and demonstrating that they are valid and reliable.
	Valerie J. Bradley My primary area of expertise is quality assurance and quality management at the federal, state and provider level. Val is the director of the Human Services Research Institute, which has conducted national and state evaluations and training in a wide...

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