|Are the Expectations of the Lanterman Act Being Met?: An Evaluation of the California Department of Developmental Services' Performance Contracts|
This scholary paper asks how well California is keeping track of its promise to help people with developmental disabilities live more independent lives.
|CARF - Managing Outcomes|
Geared to employment and community services, this publication provides a how-to guide to implement an outcomes system.
|CARF 2012 ECS Standards Manual|
The Standards Manual can be used as a blueprint to providing quality employment and community services, including day habilitation, community living services, assistive technology, and workforce development services.
|Closing the Quality Gap: Revisiting the State of the Science Quality Improvement Measurement of Outcomes for People With Disabilities|
A report that reviewed the research literature to find out how health outcomes are being measured for people with disabilities.
|Consumer and Family Guide to Quality Services|
A booklet of questions a family or consumer may want to ask in selecting a provider or a specific service.
|Family Research Toolkit|
This set of surveys addresses many aspects of family quality of life. Most are designed for use by researchers, but a few can be useful to families and counselors.
|Five-Star Quality: Measures and Outcomes Defined|
A paper that outlines a method to determine the quality of services of an agency providing human services.
|Handbook on Quality of Life for Human Service Practitioners|
A book about the quality of life concept with many practical applications. It is appropriate for human service practitioners, educators, legislators, advocates, program administrators, and researchers.
|Identifying and Selecting Long-Term Services and Supports Outcome Measures|
This paper provides advocates with ideas about how to assure services are of high quality under a managed care system.
|NCI Performance Indicators: Guide for HCBS Requirements and Assurances|
This guide is a tool to help states understand and comply with new HCBS requirements.
|Organizational Innovation and Transformation Series|
A series of case study reports about organizations that have changed to provide more individualized services. The documents can be viewed for free online.
|Personal Outcome Measures Manual|
This book provides a tool for gathering information and making decisions based on the presence or absence of selected outcomes in a person's life. There is one version for adults, and another for children and youth under 18.
|Quality in Practice - Intimacy/Dating/Marriage|
This fact sheet helps DSPs and agencies think about how to best support people in having romantic relationships
|Quality in Practice Brief: Accountability|
This one-page fact sheet explains the why and hows of making sure organizations are accountable to the people they serve.
|Quality in Practice: Data System|
This fact sheet provides suggestions on how an organization can collect the right kind of data and use it to improve services.
|Quality in Practice: Advocacy|
This fact sheet has suggestions on how organizations can establish an advocacy-oriented perspective.
|Quality in Practice: End of Life Issues|
This fact sheet provides suggestions on how organizations can best support people with disabilities near the end-of-life.
|Quality in Practice: Expectations for People|
This fact sheet helps organizations manage the constantly changing expectations of them as service providers, and of the people they support
|Quality in Practice: Guardianship|
This fact sheet provides suggestions on how organizations can improve their person centered services by rethinking the need for guardianship.
|Quality in Practice: Health|
This fact sheet provides suggestions on how service providers can support the personal health of the people they support.
|Quality in Practice: Human Rights Committee|
This fact sheet provides suggestions for agencies' in forming and making good use of their Human Rights Committees.
|Quality in Practice: Personal Records|
This fact sheet provides advice to agencies about personal records and information systems. It addresses such questions as what information should be kept, how it should be kept, and who should have access to the information.
|Quality in Practice: Quality Enhancement Plans|
This fact sheet provides suggestions on how organizations can use quality enhancement plans to create strong, solid, high quality services and supports for the people it serves.
|Quality in Practice: Respect|
This fact sheet helps DSPs and agencies best support people in a respectful manner.
|Quality in Practice: Rights and Responsibilities|
This fact sheet helps DSPs and agencies best support people in exercising the same rights and responsibilities as all citizens.
|Quality in Practice: Safety|
This fact sheet provides suggestions on how organizations can promote safety while still protecting people’s right to experience a full and satisfying life.
|Quality in Practice: Social Roles|
This fact sheet helps agencies think about how to best support people in taking on valued social roles in their communities.
|Quality in Practice: Spirituality|
This fact sheet provides tips for how organizations can support people in their spiritual lives.
|Quality in Practice: Staff Hiring and Evaluation|
This fact sheet provides suggestions for organizations on hiring and evaluating staff.
|Quality Measurement Instrument Review|
A comparison of seventy-two quality assurance instruments from across the country.
|Quality Measures 2005|
Quality Measures 2005SM combines CQL’s previous personal outcomes approach to quality definition and measurement with the lessons of social capital and the growing importance of Community LifeSM.
|Quality of Life and Disability: An Approach for Community Practitioners|
This book is about providing quality of life for people with disabilities.
|Quality of Life: Applications Across Individuals, Organizations, Communities, and Systems|
This book was based on new ideas about person-centered needs and outcomes. It provided a careful look at the concept of quality of life, quality assessment and quality improvement.
|Recommendations for Satisfaction Surveys|
This guide gives advice to people creating satisfaction surveys, and to the consumers of disability services who respond. It can be viewed online as a PDF file.
|Setting the Bar for Quality: The Personal Outcome Measures National Database|
This report has key findings from 20 years of data collection about the quality of services being received by people with disabilities.
|Supporting Social Roles: A Second Bottom Line for Services to People with Developmental Disabilities|
This manual helps agencies check on the quality of their services. It asks how well they help people with disabilities take on valued social roles in the community.
|The Limitations of the Law In Human Services (Revised Edition)|
This book suggests that the roots of a quality service system is in the minds, hearts, and values of the members of a society.